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City COVID-19 Updates

Post Date:03/12/2020 10:28 AM

Update as of 3.30.2020

As of March 23, Governor Kate Brown issued an Executive Order 2020-12, which calls for all Oregonians (and visitors) to Stay Home/Stay Alive. 

City of Redmond has closed all City-owned buildings, city parks and playgrounds, the Redmond Skate Park, Bicycle Pump Track, tennis/pickleball courts, and playground equipment at all City park locations are closed until further notice. Juniper Golf Course remains open.  These closures are consistent with the Governor’s Order requiring the “immediate closure of all pools, skate parks, outdoor sports courts, and playground equipment areas.”   All city-owned buildings will continue to be closed to public access until further notice.

 The Central Oregon Health Council Launches Resource Directory - 3.30.2020

The Central Oregon Health Council has a new Central Oregon Resource Directory available at to provide centralized information. With featured resources like food and supplies, transportation and delivery, this new website includes resources for Crook, Deschutes and Jefferson counties. Information includes general services, community specific services and links to organizations providing services. The site is brand new and more resources are being added daily. If you know of a resource that is not listed there, please visit and click “Submit a Resource.”

The site also features a news feed where visitors can sign up for daily updates.


For COVID-19 questions, mental wellness support or just to hear a reassuring voice, there are a number of call-in resources available to Central Oregonians. Help is just a hotline away.

Hours Expand for Local COVID-19 Hotline: 541-699-5109
Now with increased hours, Central Oregon's free COVID-19 nonemergency hotline is open from 7 a.m. to 7 p.m., Monday to Friday. Call to connect with a caregiver or county health professional. This partnership between St. Charles Health System and Deschutes County Health Services, which debuted on March 17, is currently averaging 275 calls per day and is open to all residents of Crook, Deschutes and Jefferson counties.

Crisis and Loneliness Lines Deliver Social Distancing Support
A range of services are standing by to assist individuals experiencing isolation or in need of a caring voice.

Crisis lines: Individuals can call these numbers if they, or a loved one, are experiencing a mental health crisis.  

  • Crook County: 541-323-5530 (press ‘2’ after 5 p.m. to reach the crisis team.)
  • Deschutes County Crisis Line: 541-322-7500, opt. 9 or 800-273-8255
  • Jefferson County: 541-475-6575

Senior Loneliness Line: For individuals throughout Central Oregon age 55 or older who might be feeling isolated or just want to have a friendly conversation, contact the Senior Loneliness Line at 503-200-1633

YouthLine: Individuals throughout Central Oregon age 21 or younger seeking support for any problem, call the YouthLine at 877-968-8491 or text "teen2teen" to 839863.


Individuals who have questions about Gov. Kate Brown’s executive order limiting business and increasing social distancing requirements can learn more online. Community members who witness a violation of the order can utilize the following resources (NOTE: Do not call 9-1-1 or law enforcement):

For Employees: Oregon OSHA is taking complaints from employees regarding apparent violations of the Governor’s COVID-19 executive order by their employer, in particular social distancing protocol in the workplace. Employees should contact Oregon OSHA if they feel their employer is violating the order: 503-378-3272 or 800-922-2689 (inside Oregon only); email; or use the Online report form

For General Public: Deschutes County Health Services Environmental Health is responding to complaints of apparent violations of the Governor’s order related to restaurants, pools and hotels.  To report an apparent violation at one of the facilities listed above, Contact Environmental Health at 541-317-3114 or use the Online report form.



All essential City services will continue, customers may experience periodic delays.

City services, particularly the delivery of public safety, public services (water, wastewater, etc.) will continue.  This closure does not apply to the Redmond Municipal Airport.  The Federal Aviation Administration has primary jurisdiction over airports and we will follow their lead as directed. 

The following actions are currently in effect:

Public Safety

  • The Redmond Police Department encourages residents to use their online reporting tool for non-emergency reports:, or call the non-emergency line at (5410 693-6911. All emergencies should call 911
  • The department’s lobby will be closed to the public, a Call Box is located by the front doors to contact staff.
  • Public fingerprinting service and ride-a-longs have been suspended until further notice.

City Facilities 

  • Redmond City Hall 411 SW 9th St., the Public Works complex at 243 E. Antler Ave., and the Police Department Lobby at 777 SW Deschutes will be closed to the public through March 31; however, City operations will continue to operate.  For questions please call (541) 923-7710 during regular business hours. 

City Meetings 

  • All City committee and commission meetings and other public meetings are cancelled through April 28.  Staff may conduct conference call meetings as needed for certain committee/commission business (if needed and requested). This timeframe is subject to change as the situation evolves.

City Services

  • Utility Billing
    •  Please pay utility bill online through the customer portal  at, phone 866-506-8162, or the drop box at City Hall.
    • Late fees will not be charged during this time on delinquent accounts and their will be no interruptions to service for a delinquent account.  
  • Finance Department
    • Vendor payments may be delayed
    • Vendors please submit invoices via email to
  • Engineering
    •  Engineering consultations will be by appointment only, please direct general engineering inquiries to or call 541-504-2002.
    • Engineering web page:
      o Standard Specifications
      o Application Forms
      o GIS
  • Community Development Department

Continue to check back for additional updates and changes to city operations. 


Today, St. Charles Health System’s outpatient clinics announced new options to help protect patients and caregivers, preserve medical supplies and conserve space. The new services include e-visits for St. Charles Family Care patients and doctor visits by phone and video. The health system is also setting up surge tents at clinics to care for symptomatic patients. Read more about these new options and changes on the St. Charles website.


Under the Governor’s “Stay Home, Save Lives” Executive Order, only six Oregon DMV offices will be open, by appointment only, for commercial driver knowledge tests and commercial driver license issuance beginning Wednesday, March 25. Many DMV services remain available through and through the mail. With the exception of commercial driver knowledge tests and commercial driver license issuance, no other services will be available at DMV offices.



For information on COVID-19 community members can call 2-1-1 for general information and questions.  Online COVID-19 resources are the Oregon Health Authority: for statewide updates and the Central Oregon Emergency Information Network (COEIN): for local updates.