Utility Billing Department:
Located at City Hall
411 SW 9th St - First Floor Suite 119 / 541-923-7765
Redmond, OR 97756

In response to COVID-19, City buildings are restricting public access, which means our Utility Billing Department’s service counter will be closed. Staff will continue to assist clients by phone or email, and process payments.   

Please call 541-923-7765 if you have any questions or would like to make a payment over the phone with Customer Service.  Please note calls may not be returned the same business day.   

During this time, we are not applying late fees on delinquent accounts or performing any interruptions to service for a delinquent account.   

Thank you for your patience during the extraordinary time. 

We also offer automated payment by phone and a customer payment portal.

Automated payment by phone:

  • Please call 1-866-506-8162, you will need to have your nine-digit account number available.

Customer Payment Portal:, you will need to have your access code.  Access code in printed on your monthly statement.

Water, Stormwater & Sewer Billing Questions:
Call 541-923-7765

** Utility Billing Office Hours**

Hours: 8:00am – 4:00pm

Extended Hours:

**Due to the infrequent use of the extended hour program.  Utility Billing will no longer offer the same extended hours in 2020.

***Wednesday, April15, 2020  8 am - 5 pm

***Friday, May 15, 2020  8 am - 5 pm

Drive up Drop Box:
Available in the parking lot behind City Hall. Entrance on Deschutes Avenue.

Redmond Water, Stormwater & Sewer - RATES

Billing Information & Procedures - PAGE

Billing information covers everything from billing procedures to irrigation regulations. Within the section, one may find answers regarding delinquent accounts, deposits, availability of service, payments, and service fees. Click Here for more information

NEW! Irrigation Systems Rebate Program - Download Irrigation System Add-Ons Rebate Form (PDF)

Water is a precious and limited resource, especially in the high desert, where every drop is needed. We encourage you to join the City of Redmond in our efforts to conserve water, particularly in summer. Water use in Redmond is six times higher in the summer because of irrigation needs. That’s why the City of Redmond is offering rebates on irrigation system add-ons (while funds last) that can help you reduce your outdoor water use.

Billing Dispute Form - (PDF)


Redmond City code mandates garbage service for those living within the City. Republic Services (formerly known as High Country Disposal) has a contract with the City to collect garbage throughout the City. For questions on garbage pickup or billing, please call Republic Services at (541) 548-4984.

Online Bill Payment Portal

Pay your water & sewer utility bill online. Sign-up for an account today using the account number on your statement. Click ONLINE ePAY SERVICE